Very long Tale brief, I'm back again at square just one after possessing connection with them no less than 8 moments and equally as many people, all of whom are surprised and baffled about the problems. My newest contact Megyn, supposedly has me scheduled for an inspection November three involving ten and 3. Inspections are only scheduled on Mondays and Thursdays. This will most likely be in vain, as I've study a lot of customer complaints about the inspection being a farce and so they constantly deny warranty protection and the corporation of Empire will never get it done on their own outside of warranty.
Complete squander of your time, as well as the tile seems terrible! The first tile we had looked much better than this task!! Carpet installation went wonderful and pleased with it.
We understand your annoyance, and we’re sorry to understand that you ended up inconvenienced by these concerns. We’ll additional look into your concerns, and we’ll be in contact with you shortly.
Our mission is to create beautiful new floors straightforward for all of our customers, and we’re unhappy to listen to about your ongoing knowledge. We’ll be further investigating your issues, and we’ll be in connection with you Soon.
The installer arrived at three:50 and when he arrived within to consider the put he really explained “wow, this is the large amount”…..I are in a one bedroom condo and don’t have a lot more household furniture than the typical human being! He then advised me that it could take five-six hours to complete the install which wouldn’t work mainly because my constructing only will allow do the job like this to be performed amongst certain hrs and he wouldn’t be accomplished right until 9:00pm so I had to reschedule. The main customer service rep that I spoke with was totally unhelpful and explained to me the earliest readily available install was the following Monday but that he couldn’t assurance a morning set up. When I known as back again to speak with a supervisor, Yvette was Fortunately beneficial, obtained the put in scheduled for Saturday morning and refunded me ten% of the entire cost. Thank you Yvette!
On Thursday, November 30th, I been given a voicemail from Kim in customer service. I returned her call and spoke along with her from the afternoon (approx. two:30pm EST). Your CS and installation department argued that in the event the installation manager Trevor agreed to a full substitution of The work, it meant just the dining room. Are you currently kidding me…ridiculous. Full substitute usually means entire substitute not a dining area! I had my complete dwelling mounted Along with the similar flooring.
We have an understanding of your aggravation, and we’re sorry to listen to that you just have been unsatisfied with the carpet padding empire today atlanta you obtained. Be sure to email us at customersupport@ empire-today.com with equally your account and call facts. You should definitely mention Headquarters in the subject line.
We’re sorry to hear which you’re unsatisfied, and sincerely regret the inconvenience. We’ve Situated your account, and we’ll be in connection with you shortly.
Your customer service or whoever handles your complaints is Awful! This is completely unacceptable how this was handled……what a joke!!
We all know delays can be aggravating, and we’re dissatisfied to listen to that the installation has not been accomplished. We’ll be in contact with you shortly to discuss your fears.
Thanks for bringing this make a difference to our focus. We’d like to assist you additional, but we are able to’t locate your account. Please e-mail your account and speak to facts to customersupport@ empire-today.com, and point out Headquarters in the subject line.
Thanks for building us mindful of this make a difference. We’ll be even further reviewing your considerations, and we’ll be in contact with you before long.
6:) LVP – Kitchen place 75sqft: installer attempted to glue existing naplock down rather than exchange the naplock as was designed to be.
A business as massive as yours as well as the advertising and marketing dollars you devote, treatment needs to be taken in customer service plus the people you employ the service of to setup.